This policy covers paid plans on HolidayOS, operated by Open Sky Labs Sdn Bhd. Plan details and current pricing are on the pricing page.
1. Cancelling a subscription
You can cancel a monthly subscription (CRM Only or Full Premium) at any time from your account. Cancellation takes effect at the end of the current billing period — you keep access until then, and you are not charged again. We do not pro-rate partial months after the period has started.
2. First-purchase guarantee
If HolidayOS is not right for you, we will refund your first subscription payment in full when you ask within 14 days of your first purchase. Email hello@holidayos.ai from your account email and we will process it within 7 business days to your original payment method.
3. Pay-per-use charges
Pay-per-use itinerary generations are billed when the AI generation runs and are non-refundable once completed. If a generation fails or produces no output because of a fault in the Service, we will credit or refund that charge — contact us with the itinerary reference.
4. Introductory pricing
Introductory discounts apply for the period stated at purchase. Refunds are calculated on the amount you actually paid.
5. Billing errors
If you believe you were charged incorrectly, contact us within 60 days of the charge and we will investigate and correct any error, including a refund where due.
6. Contact
All refund and billing requests: hello@holidayos.ai.